Cancellation Policy

This Cancellation Policy applies to all ExpressTAN products and services.

1.0 Cancelling Appointments

If you need to cancel an appointment please try to contact us more than 48hours prior to scheduled time. This will help us fill your spot with another person wanting a great tan too. We are happy to reschedule appointments.

1.1 Cancelling Prepaid Appointments

If you need to cancel a prepaid appointment please contact your spray tan professional as soon as possible. A full refund will be provided for appointments cancelled more than 48 hours before the appointment time, and a 50% refund will be given for bookings cancelled 24 hours prior to the appointment time. No refund will be given for appointments canceled within 24 hours of the appointment time.

2.0 Cancelling Product Delivery

We strive to send out all products ASAP, therefore once the product has been paid for it will be sent out almost immediately. For this reason we cannot cancel product delivery after payment has been made.

3.0 Refunds

3.1 Refunds on Products (does not include online purchases)

A refund will be issued without question if the product has not been used.

If the product has been used, please contact us.

3.2 Refunds on Spray Tans

If a spray tan does not meet your expectations please contact us to organise an analysis of your results. We strive to offer people with all different skin types the best spray tans. NB The skin's pH may effect results, please ensure you use the Tuscan Tan's Exfoliating Sugar Scrub and pH Balanced Skin Wash prior to your spray tan for optimum results. Also, follow the Tanning Tips.

3.3 Refunds on Online Purchases

Products purchased online can only be refunded if they have not been used.

A small administrative and transaction fee of 5% of purchase total plus postal costs will be withheld from refund.

3.4 Refunds on Prepaid Appointments

A full refund will be provided for appointments cancelled more than 48 hours before the appointment time, a 50% refund will be given for bookings cancelled 24 hours prior to the appointment time. No refund will be given for appointments cancelled within 24 hours of the appointment time.